SUMMARY

 

Over 17 years of progressing Leadership experience in Management, Program Management, Project Management, Program Office, Testing Coordinator and Compliance Management in Operations and Technologies.  Utilization of professional and technical skills used to design project/program tools, successfully lead teams, influence leaders, develop winning strategies and drive results.

 

CAREER HISTORY

 

SYSTEM INTEGRATED SYSTEMS (SIS), Phoenix, AZ

Senior System Analyst – Charles Schwab                                                                                                  10/2012 – Current

Responsible for eGRC system admin activities by ensuring infrastructure was deployed, enhanced and maintained.  Provide SME expertise on partners’ processes and assigned various roles to assist with project progression. 

·         Provide System Administration support by updating/enhancing current applications, manage ACL, UI changes, field changes/configuration and email templates

·         Consult with partners on business requirements resulting in enhanced requirements

·         Developed and deployed Quality Assurance strategy

·         Assist and support partners with UAT testing resulting in shorter test time frames

·         Created required documentation for Project Lifecycle management process (e.g., GLOW process)

·         Partnered with internal technology resources to ensure infrastructure was set up and tested for production (e.g., web servers, SQL databases, access id’s)

·         Deployed production instance and packages (e.g., enterprise management, security standards, Bank applications)

·         Participate in brainstorming sessions and lessons learned

·         Assigned Business Analyst role to develop and obtain approvals on Enterprise applications

·         Completed Archer admin course

·         Responsible for all Archer data imports and feeds of authoritative sources (e.g., POGO, CMDB, APM, IT PRC); partnered with authoritative resources to understand data

·         Identified configuration issue with test infrastructure, corrected the issue resulting in the use of the test environment

·         Developed System Admin guide

·         Developed operational strategies for business to productionalize their processes (e.g., reporting strategies, deployment/operational plans, communication/training plans)

 

AMERICAN EXPRESS TECHNOLOGIES, Phoenix, AZ                                                       

Information Security Policies, Standards & Awareness – IT Risk/Info Sec Mngr               07/2008 to 8/2011

Responsible for leading and managing end-to-end processes for IS Risk Memo’s, Information Security Services Center, Exceptions Management, Policies & Standards lifecycle management. Project manager/Business analyst/tester for process projects impacting global users. Facilitated small to large business meetings to gather and align on business requirements.  Provide leadership guidance to the process administrators; including administration of Performance Management Process (PMP) activities.

·         SME in development and deployment of Archer

·         Managed Archer ACL and data elements for various modules (e.g., Governance, Standards)

·         Provided hands on support to team in all processes to ensure no disruption to the business (e.g., testing/deployment, data imports/exports, data entry, field changes, reporting, ACL)

·         Developed and deployed process documents (e.g., process flows, procedures, desk guides)

·         Management of internal and external regulatory reviews for the team

·         Management and completion of Audit finds

·         Consult and advise on projects impacting current processes and ensure regulatory requirements were included

·         Lead project manager and business analyst of automation of IS Risk Memo and Policies & Standards process to increase efficiency and customer experience

·         Created various project documents for projects (e.g., business requirements, test scripts, issues log, functional requirements, training materials)

·         Created various process flows to outline current process state and opportunities

·         Facilitated formal small to large meetings with key stakeholders for all project initiatives that resulted in alignments

·         Collaborated with internal/external partners and customers to ensure project change requests were managed within schedule and budget

·         Developed consistent process guides for the process administrators which resulted in effective cross-training efforts

·         Developed and enhanced various reports to communicate and demonstrate the risk in the environment and align to department strategies

 

Control & Compliance – Compliance Manager                                                                                    09/2006 to 07/2008

Responsible for Technologies achievement of compliance goals by working closely with Compliance & Ethics, Control & Compliance coordinators, CISO leadership team to ensure that goals and evidence identified will satisfy expectations in achieving compliance goals.  Host annual Control & Compliance Coordinator summit to educate teams on priorities and activities underway in CISO/ISO and gain support throughout Technologies for these activities. 

·         Management and owner of rules & regulations in the Archer system (e.g., compliance module), including ACL

·         Management of Compliance rating program to Governance Team, Compliance & Ethics, Control & Compliance coordinators on milestones, issues, and overall status of program

·         Management and coordination of all compliance activities for CISO which resulted in  100% compliance

·         Lead development of Technologies Compliance rating program by creating and implementing processes desk top procedures, cross training, roles & responsibilities, measurements of success

·         Advise and influence the Compliance & Ethics partners on utilizing Technologies ‘best in class’ processes globally

·         Identified and implemented several process improvements which resulted in cost savings in FTE

·         Project manager and business analyst for process improvements to processes

·         Created various documents for projects

·         Created various process flows to outline current process state and opportunities

·         Partner and build relationships with Control & compliance coordinators to better understand organization structure, identify processes that will improve Technologies overall rating and identify areas of opportunity, create and provide tools to make their jobs easier

 

Control & Compliance – Lead Business Systems Analyst

Responsible for the leadership and management of the Control & Compliance programs by working close with department VP, Program leads, IS Policy & Standards team, Control & Compliance Coordinators, Governance team.  Lead and delivered numerous projects and tasks assigned by department VP.

 

Took on leadership role for team when Director position was vacated.  This included interviewing and submitting recommendations for the hire of department director and several colleagues.  Leading, training and mentoring all new employees, ensuring appropriate goals were communicated, provide constructive feedback, lead by example. 

·         Central point of contact to deliver leadership and direction for team on all work streams

·         Provide new team members overview of all work streams and training on detailed Welcome package

·         Continually build leadership excellence by participating and engaging in regularly 1 on 1 sessions, mentoring sessions with various VPs and colleagues, attend and complete Amex Situational Self Leadership, Amex Communicating Feedback, and influenced VP benefits of purchasing Laurie Beth Jones; Wind/Earth/Water/Fire assessments for team

·         Lead and managed all activities for CISO Leadership Employee Engagement team

 

 

HSBC, Salinas, CA/WoodDale, IL                                                                                                                10/1993 to 08/2005

Technologies Program Office – Senior Project Manager                                                                      10/1996 to 08/2005

Responsible for implementing company’s Project Management tools and processes utilizing Method 1 methodology, PM tools, Change control process, that supports all development and non-development projects for HSBC.  This included leading, training, guiding and management of 12 employees in various remote locations. 

· Supervised and worked with a self-directed team of 12 in the Technologies program office to support, coach, mentor, evaluate and train this team of individuals on best use and practices of Program management tools while delivering optimal solutions to the organization

· Lead and managed 30 cross matrix project resources that represented various lines of business

· Communicate to Senior Leadership and across the organization new processes and procedures being released, along with financial impacts to and within the organization

 

 

 

Chargebacks – Unit Manager                                                                                                                10/1993 to 10/1996

Responsible for leading and managing 25+ employees in clearing departments’ general ledgers, processing compliance chargebacks, and achieve department goals.

· Provide consultation on chargebacks that had compliance, legal or escalation issues to Legal department and/or SVP

· Built new Fraud chargebacks team for department by locating company real-estate, hiring agency, interviewing, hiring, and training new employees

· Lead and facilitated various projects that resulted in savings of over 1 million dollars

 

CERTIFICATION

ESI International – George Washington University                                                                                                  Jan 2003 to April 2004

·         Masters Certificate in Project Management

 

TECHNICAL APPLICATIONS

·         PC’s and Desktop software to include: Windows, Microsoft Word, Power Point, Excel, Project and Visio

·         Project Management and tools to include:  Artemis Project View, Niku (Clarity), Mercury Test Director, Lotus Notes, DB2, Toolbars. Service desk support for PM tool include: Global Service Desk, Change Management, eGRC (Archer), SQL

 

SKILLS

·         Fluent in speaking, reading and translation of Spanish language

·         Knowledge and training of Six Sigma

·         Experience working in high paced and cross matrix environment

·         Proven analytical, problem-solving, and communication skills

·         Experience in leading small to large teams in remote locations and project resources located in a cross matrix organization

 

REFERENCES

·         Available upon request

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